Last Updated: June 18, 2025
At Burien Fix + Flow, we respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it.
1. Information We Collect
We may collect the following information from customers:
- Name
- Address
- Phone number
- Email address (if you want to connect via email)
- Job details (e.g. service location, type of service requested)
- Payment information (for invoicing purposes only)
- Whether or not you’ve given permission to text you
We do not sell, rent, or share your information with third parties for marketing.
2. How We Use Your Information
We use your information to:
- Schedule and confirm appointments
- Communicate with you about your service
- Send invoices or receipts
- Track mileage and job history for internal records
- Follow up on customer satisfaction or future services
If you’ve given permission, we may text you reminders or updates about your appointment.
3. How We Store Your Information
We store your information using secure digital tools, such as encrypted spreadsheets or cloud-based invoicing software. Access is limited to team members who need the information to do their jobs.
4. Your Choices
You can:
- Ask what personal information we have about you
- Ask us to correct or delete your information
- Withdraw consent for us to text or contact you
To do any of the above, just contact us at liz@burienfixandflow.com or 206-888-4626.
5. Third-Party Services
We may use a trusted third-party services (like Pay Anywhere, Venmo, and OpenPhone) to manage scheduling, payments, or communication. These services have their own privacy policies, which we recommend reviewing.
6. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the date at the top and post the new version on our website or provide it on request.
Contact Us
If you have any questions about this policy or your personal information, please contact:
Burien Fix & Flow
liz@burienfixandflow.com
206-888-4626